FREQUENTLY ASKED QUESTIONS

Av. Raoul Dautry, 84160 Lourmarin, France.

Smoking is prohibited indoors (including in the room), smoking is allowed outdoors.

Grown Alchemist products, safe, phone, TV, Wi-Fi, hairdryer, minibar, speaker.

 Check-in from 4 PM, check-out before 11 AM.

ID card/Passport and credit card.

Safes in each room.

Dogs and cats, excluding breeds classified as dangerous.

One or two, depending on the room category.

As a guide, up to 25–30kg, though we stay flexible — we simply note at booking that any
damage may incur an extra charge.

A fee of €25 per pet, per night, plus a security deposit of €100 per night.

The nightly fee itself isn't refundable, but the deposit is returned in full after departure,
provided there's no damage or incident.

Yes, provided they're quiet. Our housekeeping colleagues may hold off on a visit if a pet
seems unsettled, and we always agree the best time with you at check-in.

Pets are welcome throughout the property, with one exception: inside the swimming pool.

Yes — restaurants, bars and public areas all welcome pets. The only place off limits is inside
the pool itself.

Yes, a bed, bowl and waste bags are ready in your room.

There's no dedicated park close by, but an open field right in front of the hotel is perfect for a
stretch of the legs.

Pet-sitting can be arranged on request, with cost depending on the provider. The nearest vet
is the Clinique Vétérinaire in Cadenet.

Yes, do let us know at booking so we can prepare your room with the right amenities —
though we'll always do our best for you, even without advance notice.

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

Bacheto Restaurant, Le Bar, Les Commissions.

No, the reception handles requests for concierge services at an extra charge.

Yoga, Pilates, live music, gourmet appetizers & pétanque, cocktail workshops, outdoor cinema, Winetruck La Verrerie.

We don't offer connecting rooms, but there's a good range of family-friendly categories: five Deluxe rooms (a couple plus one child, with an extra bed on request), a Junior Suite Signature (the same setup), two Junior Suites Famille with a lounge area and sofa bed for two children under twelve, a Suite whose living room adapts into a children's space, and a Beaumier Suite sleeping up to four with its own space for little ones.

Our Deluxe, Junior Suite Famille, Suite and Beaumier Suite categories all give families the room to spread out comfortably.

Yes. Baby cots are complimentary from our Deluxe rooms upward, and extra beds for older children are available at €50 per night (not offered in Classique or Prestige rooms).

There's no dedicated children's programme, but a small playground sits just outside the hotel, and we keep children's books and board games ready in the lobby.

Children stay free up to the age of three. Beyond that, the cost is folded into the family room rate or the extra bed charge. A children's breakfast is €12.50.

We have one outdoor pool, shared by every guest, and a playground twenty metres from the hotel. Please note the pool area isn't supervised.

There's no kids' club, but we're happy to arrange babysitting on request — rates depend on the provider.

At Bacheto, our kids' menu (€17) includes panisse fries, or vegetables with chicken or fish, finished with ice cream (pasta isn't served at lunch). A children's breakfast is €12.50.

Yes, we hold five highchairs, available on request.

The lobby has both stairs and a lift, accessible to everyone. Our outdoor pool sits within a fenced area, though we always ask parents to keep a close eye on their children — please note the pool and ornamental pond aren't supervised.

The Château de Lourmarin, two minutes on foot, runs a scavenger hunt children love, right by the playground. The Friday market (07:00 to 14:00, livelier in high season) is just as close.