Frequently Asked Questions

General Information and Access

What is the hotel address?

66 Allée des Marmousets, 74120 Megève, France

Is there valet parking? If so, how does the valet parking work?

Yes. A complimentary shuttle service operates from 8:00 AM to 10:30 PM during the winter season and from 11:00 AM to 8:00 PM in summer.

What parking options are available at the hotel?

Enjoy our secure underground parking throughout your stay, available at €25 per night.

Can I leave my car in the parking garage after checking out? Will there be an additional charge?

No, this service is not available.

Is there an airport nearby?

The nearest airport is Geneva International Airport (GVA).

How do I get to hotel from the nearest airport?

The hotel is accessible by car or private transfer, which we can arrange on request.

What will it cost to hire a cab or town car from the airport to the hotel?

A one-way transfer from the airport is available for €280.

Is there a major train/bus station nearby?

The closest train station is located in Sallanches.

What’s the best way to get around the city?

The village is best explored on foot.

Rooms and In-room Amenities

Is there housekeeping service?

Yes, housekeeping service is provided daily.

What room options are available at the hotel?

We offer a selection of Rooms, Suites, and private Chalets.

What type of in-room technology can I expect?

All rooms are equipped with a flat-screen TV, Wi-Fi, and a telephone.

Can I have ice sent to my room?

Yes, ice can be delivered to your room upon request.

I love some of the items in my room, can I purchase them and take home with me?

Unfortunately, items in the room are not available for purchase.

Are there smoking rooms? And can I smoke in public spaces?

The hotel is entirely non-smoking. Smoking is permitted only in designated outdoor areas.

Do you have room service?

Yes, room service is available.

Do all of your rooms have private baths?

Yes, all rooms feature private bathrooms.

Are there minibars in the rooms?

Yes, minibars are provided in every room.

Which room amenities are available at the hotel?

Rooms are equipped with Grown Alchemist amenities, a safe, direct-line telephone, flat-screen TV, minibar, Wi-Fi, hairdryer, welcome gifts, and a coffee/tea maker.

Families & Children

Do you offer family rooms or connecting rooms?

Yes — a Classic room can connect with a Prestige room featuring a mezzanine. Beyond that, our suites range from two to three rooms, and our chalets from three up to six.

What's the best room for families with young children?

Prestige rooms and our one-bedroom Family Suite are the top picks for families with young children.

Do you provide cots for babies?

Yes, we hold five cots plus three wooden cots, complimentary on request at booking. We don't offer extra beds, as our Prestige rooms already combine a double and a single bed, as do our suites.

Are there activities or facilities for children?

Board games and wooden garden games — mölkky among them — plus a kids' room stocked with toy cars, books and more.

Do children stay free of charge?

Free up to age two. From three to eleven, breakfast is charged; from thirteen, guests are considered adults.

Is there a children's pool or playground?

Our wellness areas welcome children with no time limits, though we don't have a playground.

Do you offer a kids' club or babysitting?

There's a kids' room, used under the supervision of a parent or family member, and we keep a list of local babysitters we work with regularly.

Is the restaurant child-friendly?

Absolutely — a kids' menu runs throughout the day, and our chef genuinely adapts dishes on request: purée, chicken, vegetables, whatever suits.

Are highchairs available?

Of course. In some suites, parents can also request one at no extra charge.

Are there family-friendly attractions nearby?

Winter or summer, there's plenty to do — for toddlers and octogenarians alike.

Arrival, Departure, and Formalities

What are the normal check-in and check-out times?

Check-in is from 4:00 PM and check-out is by 11:00 AM.

What happens if I damage the guest room?

Guests are financially responsible for any damages caused during their stay.

Can you check in early?

Early check-in is possible upon availability and may incur an additional fee.

How late can we check in?

Check-in is possible at any time, with staff available 24/7. Latest guaranteed arrival is midnight.

What is required to check-in?

A valid photo ID and credit card are required at check-in.

Can I store my luggage before or after I check out?

Yes, we offer luggage storage before check-in and after check-out.

Will I be charged for an early departure?

No early departure fees apply.

Additional Services

Can I have my clothes laundered and dry cleaned?

Yes, we offer an outsourced dry cleaning service.

Do you have a shoe shine service?

Yes, a shoe shine service is available.

How do I schedule a wake-up call?

Wake-up calls can be scheduled through the reception desk.

If I am traveling on business, what types of services can you support me with?

We offer business services including fax, photocopying, and meeting or banquet facilities.

Do you have a gym or fitness center? If so, what type of equipment can I expect?

Our fitness center includes rowing machines, treadmills, weights, and bikes.

Where can I securely store my valuables?

Each room features a secure in-room safe.

Can I send a package to the hotel?

Yes, we accept parcel deliveries for our guests.

Pets

Can I bring my pet to the hotel?

Yes, small pets (up to 25 kg) are welcome. A supplement of €25 per animal, per night applies.

What pets do you accept?

Dogs and cats.

Is there a maximum number of pets per room?

There's no set number, though a weight restriction applies.

Are there size or weight restrictions?

Up to 10kg as a guide, though we stay flexible — we simply note at booking that any damage may incur an extra charge.

Is there a pet fee?

A fee of €25 applies per pet, per day.

Can pets be left unattended in the room?

Yes — we'll always check in with you at arrival to agree the best time for housekeeping.

Where are pets allowed around the hotel?

Pets are welcome in the restaurant and on the outdoor wellness terraces, though not inside the indoor wellness area.

Do you provide pet amenities?

Yes — a bed, a bowl for water and another for sweet treats.

Are there walking areas nearby?

Yes, there are.

Do you offer veterinary services nearby?

The nearest vet is Clinique Vétérinaire de la Vallée in Megève (46 Chemin des Grandes Sources, 74120 Megève).

Do I need to notify you in advance if I'm bringing a pet?

It's best if you do, though we'll always do our best to accommodate you even without advance notice.

Payment and Reservation Policies

Can a third party pay for my reservation?

Yes, third-party payments can be arranged.

Does the hotel accept traveler’s checks as payment?

No, we do not accept traveler’s checks.

Does the hotel require any kind of deposit prior to checking-in?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

What is the Nonrefundable reservations policy?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

Will my credit card be charged when I make my reservation?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

What is your cancellation policy?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

What type of credit cards are accepted at the hotel?

Visa, Mastercard, Amex

Breakfast and Other Services

Is breakfast included?

Yes. We offer a buffet breakfast. Buffet breakfast is included in all our stays.

Does your hotel offer currency exchange?

No.

Are extra beds or rollaway beds available?

An extra bed is available upon request and is free of charge. 90€ per adult / Free of charge for kids

Is there a limit to how long I can stay?

No.

Leisure and Attractions

What should I do and see during my stay?

Popular outdoor activities include skiing, rafting, climbing, paragliding, fishing and hiking, and the hotel sells ski passes. Replace fishing by snowshoeing

Which popular attractions are close to the hotel?

Nearby attractions include Chamonix and it's Mont Blanc, l'Aiguille du Midi, Annecy and its famous lake, beautiful hiking such as "Le Lac Vert" in Passy

What are some of the property amenities at the hotel?

Sun terrace, Seating Area, Restaurant and bar, Parking garage, Wheelchair accessible, Swimming-pool, fitness center, Steam room. Sauna, Swedish Bath and Treatment cabins to add

What food & drink options are available at the hotel? Does the hotel have restaurants & bars on site?

Yes. You can enjoy La Table de L’Alpaga a 1 Michelin-star restaurant, Le Bistrot de l'Alpaga and Le Bar de l'Alpaga. La Table de L’Alpaga a 1 Michelin-star restaurant : only winter

What are some popular restaurants close to the hotel?

Guests at L’Alpaga, a Beaumier hotel, can enjoy dining nearby, including La Table de L’Alpaga (50 m, Michelin-star, winter only), Le Piaf Megève (350 m), and Bambini Me (350 m).

What are some popular venues close to the hotel?

Nearby sights include the Belle aux Bois waterfall, water trails, Mottaz gardens and ecomuseum, the Church of Saint Jean Baptiste, local chapels, and the historic centre of Megève.

Which languages are spoken by the staff at the hotel?

Our team speaks both English and French.

Does the hotel have a concierge?

Yes, a concierge service is available.

How do we contact the hotel for reservations?

You can reach us at reception.alpaga@beaumier.com or by phone at +33 (0)4 50 91 48 70.

How do we contact the hotel for group sales?

For group bookings, please contact: e.hamilton@beaumier.com or events.alpaga@beaumier.com

What activities are there to do at the hotel?

Activities at L’Alpaga include live sports broadcasts, walking tours, movie nights, hiking, cycling, skiing (off-site), table tennis, tennis (off-site), and horse riding (off-site).

Does the hotel have a pool?

Yes, we have both indoor and outdoor swimming pools.

What are the top ski slopes near the hotel?

The nearest ski domain is Domaine Évasion Mont-Blanc.

Can the hotel help arrange ski passes or ski equipment rentals?

Yes, we can assist in arranging ski passes and equipment rental.

What winter activities can families enjoy in Megève?

Families can enjoy winter activities such as dog sledding, skiing, and snowboarding.

Where can I enjoy an après-ski experience near or at the hotel?

Après-ski can be enjoyed on-site with crêpes, mulled wine, and hot chocolate, or off-site at venues like Aperigloo.

Does the hotel offer any Alpine or regional tasting menus?

Yes, a regional tasting menu is offered in winter at La Table de L’Alpaga (Michelin-starred).

Are there weekly markets or food events in Megève worth visiting?

Weekly market every Friday from 8:00 AM to 1:00 PM. Don’t miss the Toquicîmes food festival in October.

What nature trails or scenic viewpoints are near the hotel?

Nearby nature spots include Jaillet, Christomet, the Belle au Bois waterfall, Lac Vert, and Lac Blanc.

When is the best time of year to see the Alpine wildflowers or fall colors?

Alpine wildflowers are in bloom from June to September.

Can the hotel arrange picnics or outdoor lunches in nature?

Yes, we can organize picnics or outdoor lunches in nature upon request.

Contact our booking agents:

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FREQUENTLY ASKED QUESTIONS

General Information and Access

What is the hotel address?

Is there valet parking? If so, how does the valet parking work?

What parking options are available at the hotel?

Can I leave my car in the parking garage after checking out? Will there be an additional charge?

Is there an airport nearby?

How do I get to hotel from the nearest airport?

What will it cost to hire a cab or town car from the airport to the hotel?

Is there a major train/bus station nearby?

What’s the best way to get around the city?

Rooms and In-room Amenities

Is there housekeeping service?

What room options are available at the hotel?

What type of in-room technology can I expect?

Can I have ice sent to my room?

I love some of the items in my room, can I purchase them and take home with me?

Are there smoking rooms? And can I smoke in public spaces?

Do you have room service?

Do all of your rooms have private baths?

Are there minibars in the rooms?

Which room amenities are available at the hotel?

Families & Children

Do you offer family rooms or connecting rooms?

What's the best room for families with young children?

Do you provide cots for babies?

Are there activities or facilities for children?

Do children stay free of charge?

Is there a children's pool or playground?

Do you offer a kids' club or babysitting?

Is the restaurant child-friendly?

Are highchairs available?

Are there family-friendly attractions nearby?

Arrival, Departure, and Formalities

What are the normal check-in and check-out times?

What happens if I damage the guest room?

Can you check in early?

How late can we check in?

What is required to check-in?

Can I store my luggage before or after I check out?

Will I be charged for an early departure?

Additional Services

Can I have my clothes laundered and dry cleaned?

Do you have a shoe shine service?

How do I schedule a wake-up call?

If I am traveling on business, what types of services can you support me with?

Do you have a gym or fitness center? If so, what type of equipment can I expect?

Where can I securely store my valuables?

Can I send a package to the hotel?

Pets

Can I bring my pet to the hotel?

What pets do you accept?

Is there a maximum number of pets per room?

Are there size or weight restrictions?

Is there a pet fee?

Can pets be left unattended in the room?

Where are pets allowed around the hotel?

Do you provide pet amenities?

Are there walking areas nearby?

Do you offer veterinary services nearby?

Do I need to notify you in advance if I'm bringing a pet?

Payment and Reservation Policies

Can a third party pay for my reservation?

Does the hotel accept traveler’s checks as payment?

Does the hotel require any kind of deposit prior to checking-in?

What is the Nonrefundable reservations policy?

Will my credit card be charged when I make my reservation?

What is your cancellation policy?

What type of credit cards are accepted at the hotel?