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Purposes
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Legal basis
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Retention period
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Data Controller
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Management of Services
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Management of reservation requests for Beaumier Group Services (directly with a Hotel or the Beaumier Group or Partner Companies)
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Contract
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6 (six) months if the reservation of
Services is
unsuccessful and if the Services are reserved, three (3) years in an active database and two (2) years in Intermediate Archiving
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The Beaumier Group & Beaumier Group Hotels
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Management of payments and deposits for all Services.
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Contract
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For the duration of the Customer's use of the Services, plus a period of three (3) years in an active database and two (2) years in Intermediate Archiving
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The Beaumier Group & Beaumier Group Hotels
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Management of accesses to
Services (in particular hospitality, spa, sports, restaurant, bar, room service, concierge, luggage storage, multimedia facilities, etc.)
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Contract
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For the duration of the Customer's use of the Services, plus a period of three (3) years in an active database and two (2) years in Intermediate Archiving
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Beaumier Group Hotels
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Organizations with third-party service providers on behalf of Customers (such as coordinating sightseeing and other tourist excursions, organizing taxi,
shuttle and chauffeur services, facilitating restaurant and event reservations)
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Contract
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For the duration of the Customer's use of the Services, plus a period of three (3) years in an active database and two (2) years in Intermediate Archiving
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Beaumier Group Hotels
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Preparation and coordination of
events in
accordance with Customers' instructions, expectations and preferences
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Contract
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For the duration of the Customer's use of the Services, plus a period of three (3) years in an active database and two (2) years in Intermediate Archiving
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Beaumier Group Hotels
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Consumption monitoring (telephone, bar, PayTv, etc.)
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Contract
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For the duration of the Customer's use of the Services, plus a period of three (3) years in an active database and two (2) years in Intermediate Archiving
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Beaumier Group Hotels
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Customer or Guest health information required for the provision of Services and, in particular, for the needs of Spa, Sport, Restaurant services, etc.
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Consent
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For the duration of the Customers’ stays or the duration of the service for Guests
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Beaumier Group Hotels
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Customer relationship monitoring
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Satisfaction surveys
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Legitimate interest of the Data Controller (improving the quality of Services)
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Duration necessary to achieve the purpose of the survey or until the right to object is exercised.
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The Beaumier Group & Beaumier Group Hotels
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Collecting comments
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Legitimate interest of the Data Controller improving the quality of Services)
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Duration necessary to achieve the purpose of the survey or until the right to object is exercised.
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The Beaumier Group & Beaumier Group Hotels
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Complaints management
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Contract performance
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three (3) years in an active database and two (2) years in Intermediate Archiving
In the event of a dispute, Personal Data will be retained until the dispute has been resolved or the statute of limitations has expired.
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The Beaumier Group & Beaumier Group Hotels
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Managing the
preferences of Customers who are not members of the loyalty program with a view to
personalizing Services
(types of
accommodation, accommodation options, food preferences, etc.)
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Legitimate interest (quality of Services)
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From the Customer's last reservation, three
(3) years in an active database and two (2) years in Intermediate Archiving
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The Beaumier Group & Beaumier Group Hotels
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Commercial prospecting (advertising messages, competitions, sponsorship, promotions, etc.).
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Issued by the Data Controller for goods or services similar to those purchased by
Customers, by electronic means, telephone or post
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Consent
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Until consent is withdrawn or Five (5) years from the date on which the Customer last used the Services in any way or, if shorter, until there is an objection.
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The Beaumier Group & Beaumier Group Hotels
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Issued by the Data Controller for goods or services not similar to those purchased by Customers, by electronic means, telephone or post
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Consent (see Art. L. 34-5 of the CPCE) (French Post and Electronic Communications Code)
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Until consent is withdrawn or five (5) years from the date on which the Customer last used the Services in any way.
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The Beaumier Group & Beaumier Group Hotels
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Bookkeeping and other accounting and tax obligations, etc.
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Compliance with a legal obligation to retain data (for example, the obligation to confirm the identity of the person by requesting proof of identity)
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In the form of Intermediate Archiving: legal retention period (e.g. 10-year accounting obligation).
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The Beaumier Group & Beaumier Group Hotels
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Safety measures
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Active surveillance of Service locations to ensure
adequate incident
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Legitimate interests of the Data Controller (Protection of
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1 month from the collection of information.
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Beaumier Group Hotels
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prevention, response and documentation (including video surveillance)
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Customers and Guests)
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Responding to,
handling and documenting on- site medical and other accidents and emergencies (including facilitating the services of on-site physicians) and requesting assistance from emergency services, etc.
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Legal obligations
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1 month from the collection of information.
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Beaumier Group Hotels
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Internal management of the list of
customers who have behaved inappropriately when using the Services (aggression and rudeness, failure to comply with the hotel contract, failure to comply with safety regulations, theft, damage and
vandalism or payment incidents).
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Legitimate interest of the Data Controller (Management of Services)
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Three (3) years from the event giving rise to the dispute, followed by two (2) years in Intermediate Archiving.
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Beaumier Group Hotels
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Individual police files for the
prevention of public order disturbances, criminal investigations and searches in the interests of
individuals for foreign Customers
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Legal obligations
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Six (6) months
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Beaumier Group Hotels
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Use of the services necessary to
confirm the identity of people benefiting from Services in the event of serious events impacting the places where Services are provided (natural disasters,attacks, etc.)
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Processing necessary to protect the vital interests of Customers.
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For the duration of the event plus one (1) year
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Beaumier Group Hotels
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