FREQUENTLY ASKED QUESTIONS

2, Place de l'Église, 73440 Val Thorens, France.

Yes. You'll find Audacius, a ski shop in the hotel, where you can rent quality equipment. Book here to enjoy preferential rates.

Dogs and cats, excluding breeds classified as dangerous.

One per room.

As a guide, up to 25–30kg, though we stay flexible — we simply note at booking that any damage may incur an extra charge.

A fee of €25 per pet, per night, plus a security deposit of €100 per night.

The nightly fee itself isn't refundable, but the deposit is returned in full after departure, provided there's no damage or incident.

Yes, provided they're well behaved. Our housekeeping colleagues may hold off on a visit if a pet seems unsettled, and we always agree the best time with you at check-in.

Pets are welcome throughout, with two exceptions: the wellness area and the kids' club.

Yes — restaurants, bars and public areas all welcome pets. Only the wellness area and the kids' club are off limits.

Yes, a bed, bowls and waste bags are ready in your room.

There isn't a dedicated park or walking route in the immediate vicinity.

Pet-sitting can be arranged on request, with cost depending on the provider. The nearest vet is in Moutiers, 38km away.

Yes, do let us know at booking so we can prepare your room with the right amenities — though we'll always do our best for you, even without advance notice.

Yes — six connecting rooms, alongside several family-friendly options: 24 Supérieure Famille rooms (ideal for a couple with one child), four Privilège Montagne rooms (a comfortable layout for up to four), three Privilège Village rooms (a family of four, with slope views), and one Suite with a spacious living area for four.

Our Supérieure Famille, Privilège Montagne, Privilège Village and Suite categories are all designed to comfortably fit three to four guests.

Yes, baby cots are complimentary across every room category.

Skiing, sledding, snowshoeing, skating, bowling and ziplining are all close at hand.

Free up to age three. A children's breakfast is €12.50.

We have an indoor pool, open daily from 10:00 to 20:00. There's no dedicated shallow area for toddlers, and the pool isn't supervised.

Yes — our kids' club runs daily throughout the season, with free admission, though children must be accompanied by a parent. We can also arrange babysitting on request; rates depend on the provider.

Both La Fondue and Le 1971 welcome families, with kid-friendly dishes such as a mini tartiflette or croziflette (€14), or the classic burger and fries (€16).

Yes.

The hotel is accessible and safe for young children, with lift access to every floor. Do note that our indoor pool is unsupervised, so children should always be accompanied by an adult.

Plenty, right in the resort — the Cosmojet sledding run offers a thrilling six-kilometre descent for the whole family, and Val Thorens' bowling alley sits nearby on Place de l'Arche, both a short walk away. Le Board sports centre, with its indoor fun park and pools, is easily reached on foot too.

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.