Frequently Asked Questions

General Information and Access

What is the hotel address?

Galliweidli, 3823 Wengen, Switzerland.

Is there valet parking? If so, how does it work?

No, valet parking is not available.

What parking options are available at the hotel?

None – Wengen is car-free.

Can I leave my car in the parking garage after checking out?

No, there are no garage facilities at the hotel.

Is there an airport nearby?

The closest major airports are Basel (BSL), Zurich (ZRH), and Geneva (GVA), each under three hours away by public transport or car.

How do I get to hotel from the nearest airport?

Travel by car or consult www.sbb.ch for detailed public-transport itineraries.

What will it cost to hire a cab or town car from the airport to the hotel?

A taxi transfer typically costs about CHF 600 per trip.

Is there a major train/bus station nearby?

Yes – Wengen Station (450 m).

What’s the best way to get around the city?

Wengen is car-free; everything is walkable or reachable by bike or e-bike.

Do you offer porterage from Lauterbrunnen?

Yes, we offer a "Meet & Greet" service with luggage pick-up and valet service from Lauterbrunnen. The rate is 180 CHF per room per way. Reservations must be made at least 2 weeks in advance, subject to availability. Train tickets to Wengen are not included. Contact our team to book your porterage.

Rooms and In-room Amenities

Is there housekeeping service?

Yes, daily housekeeping is provided.

What room options are available at the hotel?

A range of rooms and suites is available.

What type of in-room technology can I expect?

Flat-screen TV, Wi-Fi, telephone, and Bang & Olufsen Bluetooth speakers.

Can I have ice sent to my room?

Yes, ice delivery is available on request.

I love some of the items in my room, can I purchase them and take home?

Please visit reception to purchase branded items.

Are there smoking rooms? And can I smoke in public spaces?

The hotel is entirely non-smoking indoors; smoking is only allowed in designated outdoor areas.

Do you have room service?

Yes, room service is available.

Do all of your rooms have private baths?

Yes, every room has an en-suite bathroom.

Are there minibars in the rooms?

Yes.

Which room amenities are available at the hotel?

Grown Alchemist toiletries, safe, TV, minibar, Wi-Fi, hairdryer, and coffee/tea maker.

Arrival, Departure, and Formalities

What are the normal check-in and check-out times?

Check-in from 3 PM; check-out before 11 AM.

What happens if I damage the guest room?

Repair costs equal to the value of the damage will be charged.

Can you check in early?

Early check-in is possible, subject to availability.

How late can we check in?

Check-in is available 24 hours a day.

What is required to check-in?

A valid photo ID and credit card are required at arrival.

Can I store my luggage before or after I check out?

Yes, complimentary luggage storage is offered.

Will I be charged for an early departure?

Yes, the full room rate will be charged for early check-out.

Additional Services

Can I have my clothes laundered and dry cleaned?

Yes, laundry and dry-cleaning services are available.

Do you have a shoe shine service?

Yes.

How do I schedule a wake-up call?

Contact the reception desk to arrange a wake-up call.

If I am traveling on business, what services can you support me with?

Meeting and banquet facilities are available.

Do you have a gym or fitness center? If so, what equipment?

Yes – a compact fitness room equipped with Technogym machines.

Where can I securely store my valuables?

Every guest room is equipped with an in-room safe.

Can I send a package to the hotel?

Yes – address it “c/o” the hotel and include your room number.

Pets

Can I bring my pet to the hotel?

Yes, one small pet per room is welcome.

Payment and Reservation Policies

Can a third party pay for my reservation?

Yes.

Does the hotel accept traveler’s checks?

No.

Does the hotel require a deposit prior to check-in?

For detailed information, please refer to our Terms and Conditions page.

What is the nonrefundable reservations policy?

For detailed information, please refer to our Terms and Conditions page.

Will my credit card be charged when I make my reservation?

For detailed information, please refer to our Terms and Conditions page.

What is your cancellation policy?

For detailed information, please refer to our Terms and Conditions page.

What types of credit cards are accepted at the hotel?

American Express, Visa, Mastercard and China UnionPay.

Breakfast, Children, and Other Services

Is breakfast included?

Yes. A buffet breakfast is included.

Do kids stay free?

Yes, for children up to six years old.

Does your hotel offer currency exchange?

No.

Are extra beds or rollaway beds available?

Yes, extra beds can be arranged.

Is there a limit to how long I can stay?

No, provided your departure does not coincide with seasonal closure.

Leisure and Attractions

What should I do and see during my stay?

Our Guest Experience team will curate activities tailored to your interests.

Which popular attractions are close to the hotel?

Seilpark Interlaken (8 km) and Kursaalpark (9 km).

What are some of the property amenities at the hotel?

Three swimming pools, Wi-Fi, one restaurant, fitness centre, two bars and a sun terrace.

What food & drink options are available at the hotel?

Brasserie Belvedere, Sonnenbad terrace and two bars.

What are some popular restaurants close to the hotel?

Restaurant Da Sina (150 m), Pizzeria Il Canto (200 m), Restaurant Bernerhof (200 m).

What are some popular venues close to the hotel?

Crystal Bar.

Which languages are spoken by the staff at the hotel?

English, French, German, Italian, Portuguese and Spanish.

Does the hotel have a concierge?

Yes – Guest Relations provides concierge services.

How do we contact the hotel for reservations?

grandhotelbelvedere@beaumier.com or +41 33 856 67 00.

How do we contact the hotel for group sales?

Please use the same contact details.

What activities are there to do at the hotel?

Our Guest Experience team will organise bespoke activities for you.

Does the hotel have a pool?

Yes.

Is Wengen car-free? How do I reach the hotel without a car?

Yes. Park in Lauterbrunnen and continue to Wengen by train.

Can I visit Jungfraujoch from the hotel?

Yes – Wengen is connected via the Wengernalp Railway.

What other mountain excursions are nearby?

Cable car to Männlichen with the Royal Walk, and the Lauberhorn World-Cup ski trail down to Burglauenen.

Are there hiking trails that start from the hotel?

Yes – trails to Kleine Scheidegg or Lauterbrunnen via Wengwald start nearby.

Is Wengen a good base for skiing or snowboarding?

Yes, the car-free village offers direct access to the Jungfrau ski region.

Are there local festivals or traditional events in Wengen?

Yes – Lauberhorn ski races in January and the Chästeilet cheese festival in September.

Contact our booking agents:

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General Information and Access

What is the hotel address?

Is there valet parking? If so, how does it work?

What parking options are available at the hotel?

Can I leave my car in the parking garage after checking out?

Is there an airport nearby?

How do I get to hotel from the nearest airport?

What will it cost to hire a cab or town car from the airport to the hotel?

Is there a major train/bus station nearby?

What’s the best way to get around the city?

Do you offer porterage from Lauterbrunnen?

Rooms and In-room Amenities

Is there housekeeping service?

What room options are available at the hotel?

What type of in-room technology can I expect?

Can I have ice sent to my room?

I love some of the items in my room, can I purchase them and take home?

Are there smoking rooms? And can I smoke in public spaces?

Do you have room service?

Do all of your rooms have private baths?

Are there minibars in the rooms?

Which room amenities are available at the hotel?

Arrival, Departure, and Formalities

What are the normal check-in and check-out times?

What happens if I damage the guest room?

Can you check in early?

How late can we check in?

What is required to check-in?

Can I store my luggage before or after I check out?

Will I be charged for an early departure?

Additional Services

Can I have my clothes laundered and dry cleaned?

Do you have a shoe shine service?

How do I schedule a wake-up call?

If I am traveling on business, what services can you support me with?

Do you have a gym or fitness center? If so, what equipment?

Where can I securely store my valuables?

Can I send a package to the hotel?

Pets

Can I bring my pet to the hotel?

Payment and Reservation Policies

Can a third party pay for my reservation?

Does the hotel accept traveler’s checks?

Does the hotel require a deposit prior to check-in?

What is the nonrefundable reservations policy?

Will my credit card be charged when I make my reservation?

What is your cancellation policy?

What types of credit cards are accepted at the hotel?

Breakfast, Children, and Other Services

Is breakfast included?

Do kids stay free?

Does your hotel offer currency exchange?

Are extra beds or rollaway beds available?

Is there a limit to how long I can stay?

Leisure and Attractions

What should I do and see during my stay?

Which popular attractions are close to the hotel?

What are some of the property amenities at the hotel?

What food & drink options are available at the hotel?

What are some popular restaurants close to the hotel?

What are some popular venues close to the hotel?

Which languages are spoken by the staff at the hotel?

Does the hotel have a concierge?

How do we contact the hotel for reservations?

How do we contact the hotel for group sales?

What activities are there to do at the hotel?

Does the hotel have a pool?

Is Wengen car-free? How do I reach the hotel without a car?