OUR GENERAL CONDITIONS

These general sales conditions apply to bookings made between hotel Capelongue (Chemin des Cabanes, 84480 BONNIEUX) and the Customer.

RESERVATION & DEPOSIT

The rates communicated by the hotel are public, in €, taxes and services included except for the city tax which will be paid on site. The amount of the city tax may vary depending on the legal provisions that may be taken. Packaged rates (breakfast, half-board, etc.) are inseparable and non-refundable elements in the event of non-use. The price of the room(s) granted at the time of booking and paid by the customer is the final price. The customer will not be able to claim a change of rate on his confirmed reservation in the event of subsequent promotions offered by the establishment via its reservation department, its website or other partner websites. A reservation will only be confirmed after receiving a first deposit, and the balance is due before the customer's arrival under the following conditions:

Summer 2024 

For flexible rates :

30% refundable deposit due at time of booking. The remaining balance due 2 days prior to arrival.

For special offer :

50% refundable deposit due at time of booking. The remaining balance due 7 days prior to arrival.

For advance booking offer :

50% refundable deposit due at time of booking. The remaining balance due 30 days prior to arrival.

The payment of the first deposit confirms the booking and therefore confirms the acceptance of our general sales conditions and cancellation. If the balance due is not paid by the agreed date, the stay will be considered cancelled by the customer and the sale conditions will apply accordingly.

In case of payment by bank transfer or credit card, bank charges must be paid by the customer, and added to the total amount of the stay. No payment by check or in foreign currency can be accepted.

MODIFICATION AND CANCELLATION OF THE STAY

Interruption of the stay and services not consumed

Any stay interrupted by the customer or any services reserved and not consumed / not used by the customer, for any reason, including medical and force majeure, will not allow any refund.

Cancellation and modification by the customer

In the event of a "no-show" or in the event of the customer's inability to arrive on the scheduled day, the fees will represent 100% of the nights concerned. In the event of a no-show, the customer has 24 hours to notify a new arrival date to the hotel. After 24 hours, the hotel reserves the right to resell the room.

We advise customers to take out a contract with their insurance company to cover the cancellation fees.

Any booking will be subject to the following cancellation conditions:

Summer 2024

For flexible rates :

Cancel booking 2 days prior to arrival to receive a deposit refund or pay the remaining 30% of stay plus taxes. Complimentary changes up to 2 days prior to arrival, plus any rate difference.

For special offer :

Cancel booking 7 days prior to arrival to receive a deposit refund or pay the remaining 50% of stay plus taxes. Complimentary changes up to 7 days prior to arrival, plus any rate difference.

For advance booking offer :

Cancel booking 30 days prior to arrival to receive a deposit refund or pay the remaining 50% of stay plus taxes. Complimentary changes up to 30 days prior to arrival, plus any rate difference.

Cancellation by the hotelier

The booking may be cancelled by the hotelier, without paying any damages to customers in the event of force majeure, or in case of impossibility of operation of the hotel. The deposit paid by the customer will be refunded.

CONDITIONS OF STAY & RESPONSIBILITY

At the time of booking, you will be asked for the number of people - adults and children - occupying the room as well as the names and surnames of each. In any case, the number of people may not exceed the maximum capacity of the room.

Animals are accepted if they are with a leash or in a cage in the common areas. An animal supplement must be paid at the time of booking or upon arrival at the hotel. In any case, the hotel reserves the right to refuse an animal that is considered to be dangerous or whose behaviour would be likely to disturb the peace and comfort of other customers.

The arrival and departure times must be respected, or the customer will be subject to an additional charge corresponding to the rate of the additional night.                    

  Check-in : 4:00 pm                          Check-out : 11:00 am

Any extras consumed by customers on site must be paid on the day of departure by credit card or in cash at reception.

The Customer agrees to respect private and common places and will be held responsible for any damage he may cause. Also, any behaviour contrary to good morals and public order will authorize the hotel management to ask the Customer to leave the hotel without any compensation or refund.

Hotel rules are available to you within the establishment, we thank you for reading them and respecting them.

Claims

Your satisfaction is our priority. For any possible complaint, it is important to report it when you are at the hotel or subsequently, any complaint must be made in writing within 10 days.

Any request for a specific accommodation orientation or characteristic is considered as a preference and it is not a contractual guarantee. It cannot give right to any compensation.

Any dispute concerning the interpretation and execution of these conditions and which could not have been the subject of an amicable settlement will fall under the exclusive jurisdiction of the commerce court of Avignon and will be governed by French law.